Return Policy

How do I start a return or exchange?

Check out our and simply enter your order number (make sure to input your full order number starting with “ELWD-“) and the email address or shipping address zip code associated with your purchase to initiate the return. For exchanges, follow the steps outlined on our returns page and select a new item for exchange.

We partner with Loop Returns to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.

Our returns policy

We gladly accept returns within 30 days of purchase. Refunds are issued as store credit or to the original form of payment. Orders placed with store credit can only be refunded in store credit. 

Orders placed between November 21 and December 26, 2024, will enjoy an extended 60-day return window for the holiday season.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact email and we’ll be happy to serve you. We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided. Once your order is placed it cannot be modified.

Fees

U.S.-based exchanges and returns for store credit are free. Returns to the original form of payment will incur a $4.95 processing fee. We do not offer free exchanges and returns for international orders. International customers must reach out to email to initiate a return. We do not offer exchanges on international orders, only returns for refund.

Do I need to return the product in its original packaging?

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. Please make sure the original tags are still intact.

Where can I find my return shipping label?

Once you follow the steps through our Returns Center, you’ll receive the option to download a return shipping label or QR code, which will also be sent to your email.